Shipping policy

Last updated: May 15, 2026
Thank you for shopping with CASEOLOGY operated by SunnyKnot Toys LLC. This shipping policy outlines our delivery coverage, order processing workflow, shipping options, freight charging rules, parcel tracking and solutions for delivery exceptions. By placing an order on caseology.shop, you fully agree to all provisions listed within this shipping policy.

1. Shipping Locations & Delivery Coverage

At this stage, we only provide shipping service for residential and commercial addresses located within the continental United States. We do not support international shipping, shipments to overseas territories, PO boxes, military APO/FPO addresses for the time being, and we will publish official site announcements once international shipping services become available in the future.

2. Order Processing Time

After your payment is successfully verified and confirmed, our warehouse team will arrange order processing within 1 to 3 business days. Business days refer to Monday through Friday, excluding federal public holidays and local warehouse closure dates.
  • Orders submitted on weekends or official holidays will enter processing queue and be handled starting from the next available business day.
  • Orders with address verification failure, payment review pending will be held until relevant issues get resolved, which will extend processing time accordingly. Our support team will reach out to you if additional information is required.
  • We reserve reasonable processing extension rights during peak shopping seasons, large promotional events, warehouse inventory adjustment periods, and we will minimize extra waiting time for all customers.

3. Shipping Methods & Estimated Delivery Timeframes

Delivery countdown starts after your order has been packed and handed over to logistics carriers, not from your order payment date. We provide two mainstream shipping options for eligible domestic addresses:
  • Standard Shipping: Estimated transit duration is 5–7 business days after order processing completes, suitable for regular budget-friendly delivery needs.
  • Expedited Shipping: Estimated transit duration is 2–3 business days after order processing completes; this faster delivery option is only available for qualified domestic regions shown during checkout.
All listed delivery durations are estimated reference values only. Actual arrival time may be affected by carrier operational backlogs, extreme weather, natural disasters, transportation route adjustments, security screening and other objective circumstances outside our direct control. We cannot guarantee rigid delivery dates, yet we will monitor abnormal logistics status actively.

4. Shipping Cost Calculation & Free Shipping Rules

Exact shipping fees will be automatically calculated and displayed on your checkout page, computed based on recipient delivery zone, total package weight, dimensions and your selected shipping method before you complete payment.

We regularly roll out free shipping promotions for orders that satisfy predefined minimum spending thresholds published on our website homepage or product pages. When your order meets free shipping requirements, corresponding freight cost will be deducted automatically at checkout. Special promotional shipping offers cannot be combined with other exclusive freight discount codes unless explicitly specified in promotion terms.

5. Order Parcel Tracking

As soon as our warehouse ships out your parcel, our system will automatically send a shipment confirmation email to your order contact inbox. This email includes unique tracking number and official carrier tracking link. You may click the link anytime to check real-time parcel location, transit progress and estimated arrival updates independently.

If you do not receive shipment confirmation email within 4 business days after payment clearance, please check your spam/junk mailbox first, then contact our customer service team for assistance.

6. Delivery Abnormality Handling (Lost, Damaged, Severe Delay)

If your parcel encounters confirmed loss, obvious product damage upon receipt, or far-beyond-schedule severe transit delay, please submit a formal support request via email admin@caseology.shop within 14 calendar days from the original estimated delivery date. Kindly prepare your order number, tracking ID and related photo evidence for faster verification.

Our customer support will coordinate closely with authorized shipping carriers to investigate logistics issues. Based on final investigation results, we will choose appropriate solutions including parcel re-delivery, brand new product replacement, or full/partial order refund at our official discretion. We do not accept abnormality reports submitted past the 14-day reporting window.

7. Additional Important Notes

  • Please double-check your shipping address carefully at checkout. Extra rerouting freight caused by customer-provided incorrect address will be borne by the buyer.
  • Once the parcel is marked successfully delivered by carrier, please check your porch, mailbox, building reception area or neighbor storage location first before filing lost parcel applications.