Return policy

Last updated: May 15, 2026

This Return Policy applies to all purchases made from CASEOLOGY, operated by SunnyKnot Toys LLC. It outlines our official return eligibility criteria, return procedures, refund timeline, shipping responsibilities, and exchange rules for all products purchased on our website. By placing an order, you agree to the terms listed below.

We accept eligible product returns within 60 calendar days from the original delivery date. To be qualified for a return, items must be unused, unopened, undamaged, and kept in perfect resalable condition. All original packaging, labels, and accessories must be intact and included with the returned item.

Customized or personalized products are final sale and not eligible for standard returns. These items will only be accepted for return if they arrive defective, damaged, or incorrect due to our shipping or manufacturing error.

All returns must be officially authorized by our customer support team before sending back items. Unauthorized returns may be refused or delayed.

To initiate a return, please contact us at admin@caseology.shop and provide your order number, detailed return reason, and product photos (if required). Once your request is reviewed and approved, we will issue a Return Authorization Number and provide full return shipping instructions.

After we receive and fully inspect your returned item, we will process your refund within 5–7 business days. All refunds will be credited back to your original payment method used at checkout.

Please note that bank institutions, credit card providers, or third-party payment platforms may require additional processing time to post funds to your account. This delay is beyond our control.

Customer is responsible for return shipping fees for standard voluntary returns, including returns due to personal preference, size mismatch, or changed mind.

We will cover return shipping costs and provide a prepaid shipping label if the return is caused by our error, including defective products, factory damage, transit damage, or incorrect item shipped by our warehouse team.

We do not offer direct product exchanges at this time. If you would like to exchange your item for a different style, color, or model, please submit a return request for your original order to receive a full refund. Once your refund is completed, you may place a new order for your desired product.

We reserve the right to verify all return cases and refuse returns that show signs of use, damage, missing packaging, or fail to meet resalable condition standards. All return decisions are made at the official discretion of CASEOLOGY support team.